Policy
Returns & Refunds
Highlighted items require the owner's approval before launch. Edit them in Admin › Settings › Store policies.
Your rights
Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA), including your right to return defective goods.
Return period
Returns must be requested within [OWNER TO CONFIRM] of delivery.
Exchange conditions
Exchanges (e.g. for a different size): [OWNER TO CONFIRM]
- Items should be unworn, in original condition and original packaging.
- Proof of purchase (your order number) is required.
Return courier costs
Return courier fees are paid by: [OWNER TO CONFIRM]
Refunds
Approved refunds are processed via: [OWNER TO CONFIRM], within [OWNER TO CONFIRM].
How to start a return
Contact us on WhatsApp (062 166 8481) or email (mwezzy.footwear@gmail.com) with your order number and reason for return.
