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Policy

Returns & Refunds

Highlighted items require the owner's approval before launch. Edit them in Admin › Settings › Store policies.

Your rights

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA), including your right to return defective goods.

Return period

Returns must be requested within [OWNER TO CONFIRM] of delivery.

Exchange conditions

Exchanges (e.g. for a different size): [OWNER TO CONFIRM]

  • Items should be unworn, in original condition and original packaging.
  • Proof of purchase (your order number) is required.

Return courier costs

Return courier fees are paid by: [OWNER TO CONFIRM]

Refunds

Approved refunds are processed via: [OWNER TO CONFIRM], within [OWNER TO CONFIRM].

How to start a return

Contact us on WhatsApp (062 166 8481) or email (mwezzy.footwear@gmail.com) with your order number and reason for return.